Shipping policy

Where we ship

We ship within the United States only. We do not currently ship internationally. We do not ship to any location where the products ordered are restricted by state or local law.

Processing time

Orders are processed Tuesday through Saturday, excluding holidays. During sales, holidays, or high-volume periods, processing may take longer than usual.

Shipping rates and delivery

Shipping is calculated at checkout based on weight and destination. Estimated delivery times are shown at checkout and are not guaranteed — we are not responsible for carrier delays.

Tracking

You'll receive a shipping confirmation email with tracking as soon as your order ships. If tracking hasn't updated within a few business days, email orders@beyondbottleshop.com and we'll look into it.

Age-restricted products

Kava and other botanical products are sold only to customers 21 years of age or older. By placing an order you confirm you are 21 or older. We reserve the right to require adult signature on delivery and to cancel and refund any order we cannot fulfill lawfully.

Damaged or lost shipments

If your order arrives damaged, email orders@beyondbottleshop.com within 7 days with photos of the packaging and contents and we'll make it right. For packages marked delivered but not received, please check with your carrier and neighbors first, then contact us within 14 days.

Incorrect addresses

We ship to the address entered at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll refund the order less shipping costs, or reship at your expense.

Local pickup

Free local pickup is available at 25 North Fountain Avenue, Springfield, OH 45502, inside Reimagine Gifts & More. We'll email you when your order is ready. Pickup hours are Tuesday-Friday 10am-6pm and Saturday 10am-4pm.

Questions? amanda@beyondbottleshop.com or (937) 969-0877.